Repairs up to $100 may be effected without authorisation and will be reimbursed upon presentation of a receipt provided that you were not directly responsible for the damage. For amounts over $100, we will need to be informed in advance. Receipts must be submitted for any repair or the claim will not be paid.

Please contact our On Road team [0800 788 558 in New Zealand and 1300 850 805 in Australia] as soon as possible after any issue does arise as our friendly On Road team are often able to offer timely solutions. (We recommend a local sim to be able to contact us free of charge.)