Vehicle Rental 9

• What is included in my New Zealand campervan rental rate?
• What is included in my Australian campervan rental rate?
• What is the minimal rental period?
• Do we pay Goods & Services Tax?
• How are the rental (hire) days charged?

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Fees & Charges 10

• What are the location/one-way fees for my New Zealand rental?
• What are the location/one-way fees for my Australian rental?
• Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
• Are there any additional fees for collecting my campervan on a public holiday in Australia?
• What is the Credit Card Authority?

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Discounts 2

• Do multiple campervan rentals qualify for discount, including if bookings are in two countries?
• Do you offer long hire discounts?

Liability and Liability Reduction Option 6

• What is Vehicle liability?
• What is the Liability Deposit for Australian rentals for a 2WD?
• Is the Liability Deposit refundable for Australian rentals?
• What is the High Road, Value Pack or Platinum Pack?
• What is the credit card administration fee in New Zealand?

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Changes/Cancellations to Booking 5

• Can I change the drop-off destination during my hire?
• Can I change the campervan that I originally booked?
• What happens if I cancel my Australian booking - what are the cancellation fees?
• What happens if I cancel my New Zealand booking - what are the cancellation fees?
• Can I change the return date during my hire?

Additional Products and Services 2

• What does the Refuelling Pack include?
• Are there additional fees for extra drivers?