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Fees & Charges

What are the location/one-way fees for my New Zealand rental?
The One-Way fee is charged per hire. Minimum One-Way rental period requirements are subject to change. A location fee of NZ$95 applies to all c...
Thu, 18 May, 2017 at 11:21 AM
What are the location/one-way fees for my Australian rental?
A Hobart pick up fee of AU$100 applies to all campervans picked in Hobart  A location fee of AU$750 applies to all campervans picked up or dropped of...
Thu, 18 May, 2017 at 11:29 AM
Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
A NZ$50 surcharge will apply to all rentals picking up and/or dropping off on the following Public Holidays: New Year’s Day Day after New Year'...
Thu, 18 May, 2017 at 11:39 AM
Are there any additional fees for collecting my campervan on a public holiday in Australia?
  A AU$100 surcharge will apply to all rentals picking up or dropping off on the following National Public Holidays: Good Fr...
Mon, 22 Aug, 2016 at 12:52 PM
What is the Credit Card Authority?
Permission for thl to retain the credit card details to allow for the recovery of any amounts due by the customer during or upon conclusion of their c...
Thu, 18 May, 2017 at 12:01 PM
Is the Liability Deposit refundable and how quickly is it refunded?
The Liability Deposit is refundable provided the vehicle is returned undamaged. Please allow between 5 – 10 working days for the funds to app...
Thu, 31 Mar, 2016 at 1:01 PM
What credit cards do you accept in New Zealand?
We accept credit cards/debit cards from Visa, MasterCard and American Express.  Please note, a surcharge of 2% will apply to all Visa and MasterCard...
Thu, 18 May, 2017 at 1:26 PM
What credit cards do you accept in Australia?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 2% will apply to all Visa and MasterCard credit ...
Thu, 18 May, 2017 at 1:26 PM
Why is a cleaning fee charged ?
There are no fees if the campervan is returned in a clean condition. We reserve the right to charge the customer a $250 cleaning fee if the camperva...
Fri, 3 Jun, 2016 at 2:46 PM
What are the road user recovery fees and how does it affect my New Zealand rental?
The Road User Charge Recovery Fee is a government imposed tax, this is payable on diesel vehicles upon return of the unit and it is calculated as per be...
Thu, 18 May, 2017 at 1:53 PM