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Knowledge base
Vehicle information
Safety & Driving
21
Do I need a special driver's licence to drive in New Zealand?
Do I need a special driver's licence to drive in Australia?
Can a child seat or booster seat be fitted to the vehicle in Australia?
Can a child seat or booster seat be fitted to the vehicle in New Zealand?
Can we bring our own child seat or booster seat when we hire a campervan in New Zealand?
View all 21
About your campervan
26
Will my campervan come with a hair dryer?
Will my campervan have an iron and ironing board?
Will my campervan have a tow-bar?
Will my campervan have a power socket?
Will my campervan have wheelchair access?
View all 26
Campervan 'how-to' operational video's Australia
29
How to use the Driving & Cab (Toyota)
How to use the Driving & Cab (Mercedes)
How to use the Driving & Cab (Swivel Seats)
How to use the LPG Bottle
How to use the LPG Stove Top (2-3 burner)
View all 29
Campervan 'how-to' operational video's New Zealand
22
How to use the Driving & Cab (Toyota)
How to use the Driving & Cab (Mercedes)
How to use the Driving & Cab (Swivel Seats)
How to use the LPG Bottle
How to use the LPG Stove Top (2-3 burner)
View all 22
Wi-Fi
2
Do you offer Wi-Fi for my hire in New Zealand?
Do you offer Wi-Fi for my hire in Australia?
Booking & Accident Liability
Vehicle Rental
9
What is included in my New Zealand campervan rental rate?
What is included in my Australian campervan rental rate?
What is the minimal rental period?
Do we pay Goods & Services Tax?
How are the rental (hire) days charged?
View all 9
Fees & Charges
10
What are the location/one-way fees for my New Zealand rental?
What are the location/one-way fees for my Australian rental?
Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
Are there any additional fees for collecting my campervan on a public holiday in Australia?
What is the Credit Card Authority?
View all 10
Discounts
2
Do multiple campervan rentals qualify for discount, including if bookings are in two countries?
Do you offer long hire discounts?
Liability and Liability Reduction Option
6
What is Vehicle liability?
What is the Liability Deposit for Australian rentals?
Is the Liability Deposit refundable for Australian rentals?
What is the High Road or Value Pack?
What is the credit card administration fee in New Zealand?
View all 6
Changes/Cancellations to Booking
5
Can I change the drop-off destination during my hire?
Can I change the campervan that I originally booked?
What happens if I cancel my Australian booking - what are the cancellation fees?
What happens if I cancel my New Zealand booking - what are the cancellation fees?
Can I change the return date during my hire?
Additional Products and Services
2
What does the Refuelling Pack include?
Are there additional fees for extra drivers?
Arrival and Departure
Preparing for Arrival
6
Does every driver have to be there on pick up of the campervan?
What time should we arrive to collect our campervan?
What should I expect on arrival?
If our flight arrives late, can I pick up after hours?
Can we leave/collect our campervan at the airport or can you deliver it?
View all 6
Before you Return
7
When do I need to return my campervan?
Do I have to return my campervan with a full gas bottle and fuel tank?
Do I have to empty the waste water and toilet cassette?
Can we return our campervan before the branch opens?
What do we need to do prior to returning our vehicle?
View all 7
New Zealand Branches
4
Auckland
Christchurch
Queenstown
Do you provide airport transfers?
Australia Branches
10
Adelaide
Alice Springs
Brisbane
Broome
Cairns
View all 10
On the Road
Assistance Required
5
What do I do if I have an accident in my campervan in New Zealand?
What do I do if I have an accident in my campervan in Australia?
What if my campervan needs repairs?
Do you provide assistance while we are on the road in New Zealand?
Do you provide vehicle assistance while we are out on the road in Australia?
Where to Stay
4
Do I need to stay at campground/holiday park?
How long can I 'freedom camp' for?
Why do I need to go to a campsite?
Do we have to book campgrounds in advance of our arrival?
Dump Stations
1
How often should we dump our waste?
Ferries in New Zealand
1
Do I need to book a ferry crossing in New Zealand?
Toll roads
2
Toll roads in New Zealand
Toll roads in Australia